Terms and conditions of sale

Online store means the online shop at asleep.lt. Seller, asleep, we, us, or our means the entity operating asleep.lt and selling the goods. Customer or you means a person using the Online store or placing an order. Consumer means an individual buying for personal, family, or household purposes unrelated to their trade or profession. Contract means a contract for the sale of goods between the Seller and the Customer.

These terms apply to all orders placed through the Online store. Individually agreed written terms take precedence to the extent that they differ from these terms. Mandatory consumer rights always remain unaffected.

The Seller operates under the asleep brand and manages asleep.lt.

You can contact us by email at info@asleep.lt, by telephone at +370 614 67580, or through our contact page.

The main product characteristics, contents, dimensions, prices, and availability are shown in the Online store. Actual colours or textures may vary slightly from what you see on screen because of device settings. This does not apply to material non-conformity.

To place an order, select the product and variant, add it to your basket, provide the requested delivery and contact details, select an available payment and delivery method, and confirm the order.

You are responsible for the accuracy of the information submitted with your order. Contact us as soon as possible if you notice an error.

A Contract is formed when we send an order confirmation to the email address you provided. An automated acknowledgement that we received your details is not itself an order confirmation if it clearly says otherwise.

If the checkout page states that asleep is not yet accepting orders and that your card will not be charged, the information you submit is treated only as a request to be notified when sales begin. No sales Contract is formed and no payment is taken in that case.

We may refuse or cancel an order if a product is unavailable, payment or delivery details cannot be verified, there is an obvious pricing or description error, or we reasonably suspect fraud. If payment has already been made, we will refund the amount received using the same payment method where technically possible.

Prices are shown in euros and include VAT where applicable. The total amount payable, including any delivery or optional charges, is shown before you confirm the order.

You can pay using the payment methods offered in the Online store at the time of purchase. Payments may be processed by a third-party payment provider. We begin processing the order after receiving confirmation of successful payment unless stated otherwise during checkout.

Promotions and discount codes are valid under the conditions and during the period stated. One discount code may be used per order unless expressly stated otherwise. An obvious pricing error does not require us to sell at the incorrect price; before cancelling such an order, we will offer you the option to purchase at the correct price.

We deliver to Lithuania, Latvia, and Estonia within the options shown at checkout. Standard delivery to these countries is free unless stated otherwise before you place the order.

The usual delivery time is 5–8 business days from order confirmation and payment. If you can select a later delivery date, we will deliver according to that selection. Delivery estimates are indicative; we will contact you using the details provided if there is a significant delay.

One order is delivered to one address. The Customer must ensure that the goods can be delivered and handed over safely. If delivery fails because of incorrect details, the Customer's absence, or an unprepared delivery location, we may arrange another attempt and ask the Customer to cover reasonable additional costs disclosed in advance.

The risk of accidental loss or damage passes to a Consumer when the Consumer or a person nominated by them physically receives the goods. If the Customer independently selects and commissions the carrier, risk passes when the goods are handed to that carrier.

Please inspect the packaging and goods on receipt. If you notice transit damage, missing parts, or an incorrect item, note it on the delivery record where possible, take photographs, and notify us promptly. This does not limit your statutory rights.

A Consumer generally has the right to withdraw from an online Contract within 14 days without giving a reason. The period begins on the day you or a person nominated by you receives the goods; if goods from one order are delivered separately, it begins when the last item is received.

To exercise this right, send a clear notice before the deadline to info@asleep.lt, stating your name, order number, the goods being returned, and your decision to withdraw. You may use the statutory model withdrawal form, but this is not mandatory.

After receiving our return instructions, send or hand over the goods no later than 14 days after notifying us of your withdrawal. Under the statutory right of withdrawal, the Consumer pays the direct return costs unless we have agreed to pay them or a free return or trial guarantee applies.

The Consumer is liable only for diminished value resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.

The right of withdrawal does not apply in cases excluded by law, including goods made to the Consumer's specifications or clearly personalised and sealed goods that are unsuitable for return for health protection or hygiene reasons once unsealed, where that exception applies to the particular product. These exceptions do not restrict rights relating to faulty goods.

The first eligible asleep mattress order by a Customer includes a 120-night trial, beginning on the date the mattress is delivered. If you decide during this period that the mattress is not right for you, email info@asleep.lt before the end of the 120th night and provide the order number and details of the mattress being returned.

You do not need to fit an expanded mattress back into its original box. We will agree a time, arrange free collection from the original delivery address in Lithuania, Latvia, or Estonia, and refund the full price paid for the mattress after it is returned.

The mattress may show signs of normal trial use but must be clean and hygienic, free from deliberate damage or damage caused by improper use, and used in accordance with the care instructions. The trial does not apply to goods made to individual specifications, goods clearly sold as display or refurbished items, or mattresses returned for reasons unrelated to ordinary trial use.

If a pillow, topper, or other product page expressly states a separate trial period at the time of purchase, that product is subject to the period and conditions stated there.

The 120-night trial is an additional commercial promise and does not restrict the 14-day right of withdrawal or rights relating to faulty goods.

Contact us before returning goods so that we can arrange a safe return or collection method. Include your order or proof-of-purchase information and return the goods with all components and accessories supplied with them.

When you exercise the 14-day right of withdrawal, we will refund the amounts received for the goods and the cost of our least expensive standard delivery no later than 14 days after receiving your notice. We may withhold reimbursement until we receive the goods or evidence that they have been sent, whichever occurs first. Extra costs resulting from choosing a more expensive delivery method than standard delivery are not refunded.

Refunds are normally made using the same payment method used for the purchase unless we expressly agree otherwise. No additional fee is charged for the refund itself.

Returned mattresses are never sold as new. Goods in suitable condition may be donated, recycled, or clearly identified and sold as refurbished.

Goods must conform to the Contract and the description in the Online store, be of the agreed quantity and quality, and meet reasonable expectations of durability, functionality, and safety. Consumers have a minimum two-year legal guarantee for lack of conformity, beginning on the date of delivery.

If goods are faulty, contact us with your order details, a description of the issue, and photographs where possible. Where provided by law, you may request free repair or replacement, a proportionate price reduction, or termination of the Contract and a refund. The order and conditions in which these remedies apply are governed by applicable law.

asleep mattresses also include a 10-year commercial warranty. Its coverage, exclusions, and claims process are described on the warranty page. The commercial warranty does not replace or restrict the legal guarantee.

The Customer must provide accurate order, payment, and delivery information, pay the order price on time, accept delivery, and use the goods for their intended purpose in accordance with the care instructions supplied.

You must not use the Online store unlawfully, attempt to disrupt it or bypass security, misuse promotions, returns, or trial terms, or submit another person's information without a lawful basis.

Each party is liable for direct loss caused to the other by failure to perform its obligations, in accordance with applicable law. Nothing in these terms limits liability that cannot legally be limited or excludes a Consumer's mandatory rights.

We are not liable for delay or failure caused by circumstances outside our reasonable control. We will inform you of such circumstances and their effect on the order as soon as reasonably possible. If the order can no longer be fulfilled, we will refund any amount received for the unfulfilled part.

If you have a question or complaint, first contact us at info@asleep.lt, by telephone at +370 614 67580, or through our contact page. Please provide the order number, a description of the issue, and your preferred resolution. We will answer a Consumer's written complaint within the period required by law.

If you are dissatisfied with our response or we do not reply within the required period, you may contact the Lithuanian State Consumer Rights Protection Authority at vvtat.lrv.lt or the alternative dispute resolution body in your country of residence. This does not affect your right to bring a claim before a court.

These terms and Contracts are governed by Lithuanian law. If you are a Consumer resident in another European Union country, this does not deprive you of the protection afforded by the mandatory laws of your country of residence.

We may update these terms when our operations or applicable law changes. An order is governed by the version in force when that order was confirmed. The latest version and revision date are published on this page.